Thursday July 13, 2017

Is Context Everything?

Putting context in its place for your marketing communications

Silhouette of a man balancing on a tightrope

How important is context? After all, communication by its very nature doesn’t happen in a vacuum.

But how much does, and should, the where and to whom, influence the how and what you say?

Should you just grant yourself the freedom and power of speaking your truth regardless and concentrating solely on being true to yourself?

What is context?

Context is the circumstances that form the setting for an event, statement or idea and the terms from which it can be understood.

Culture feeds into and colours context but, whether you define culture as “the way we do things round here” or go for the broader “ideas, customs and social behaviour of a particular people or society,” culture forms just one part of a contextual framework that includes everything from economic, geographic, historic, and even meteorological factors.

Everyone’s talking about the weather

When my parents emigrated to the UK from Poland they were perplexed by how everyone talked about the weather.

The weather – capricious, changeable, four-seasons-in-one-day – mattered in London. It created a backdrop to the everyday and to every social interaction, a backdrop that was very different to the more predictable, ordered seasons of continental, Eastern Europe and one that afforded an opportunity for strangers to strike up conversations.

“A sense of belonging somewhere is about so much more than knowing your way around the language. Getting your business message heard and acted upon is about so much more than comprehensive presentation of the facts.”

You can’t escape

Even if you’re able to keep your words as pure and true to yourself as you can, context – from the channel or platform you use (eg whether it’s a social media post or sales letter, Facebook or LinkedIn), the time at which you’re sending it, the general business environment, your position in the marketplace, that day’s news events – will inevitably find its way into how your messages are received.

That Haribo moment

Sometimes you’ll read or hear words that just don’t fit – there’s a discrepancy, something grates or gets lost between words and tone, language and audience, message and intention.

It’s a discord that can be likened to the arresting (and deliberate) effect of that Haribo ad where adult enthusiasm for gummy sweets is voiced by children in childish language. Intended as a means of conveying shared childlike enthusiasm for the confectionary brand, the unexpected jolt of this deliberately dissonant approach is a useful reminder that context matters.

And an understanding of context can only be arrived at through self-awareness and being clear about who you’re writing for, the marketplace you’re in, your place in it, competitor activity and the broader landscape.

Do your research

Information is power.

When you’re writing for your business, framing your messages with an understanding of the context in which they’ll be received by your audience, makes them more effective.

Market research, even at its most basic, is a bit of a no-brainer that not only helps you get the fundamentals right but will also help steer how you promote your offering in the right way to the right people.

Fitting in

Paying attention to context means you make it easier on yourself. Your words feed into pre-existing, generally understood expectations.

Think of party invitations. They convey the occasion, the date, time and place, and they also put the event into context with the helpful orientation of say, “black-tie;” even the less helpful “smart casual” offers something to go on.

Standing out

But there’s much to be said for channelling the spirit of the quote attributed to Picasso:

“Learn the rules like a pro, so you can break them like an artist.”

Is market research ridiculous?

Author, speaker and management consultant, Simon Sinek posits a contrarian view. He thinks authenticity rules. Choosing authenticity – the idea of being sure of who you are and why you’re in business is key.

Market research, where you go out and ask your customers: “What kind of things are you drawn to? Because we’d like to do those things, so you’ll like us more” is ridiculous.

Who would go to their friends and ask, “How do you want me to speak…” or “What do you want me to wear so you’ll like me more?”

Towards understanding

But I don’t think Sinek’s urging us not to bother trying to understand. It’s the idea of that Picasso quote again:

Know what you’re dealing with so you’re better equipped to do it your own way.

Making better decisions

In a world where the pace of change – technological, political, economic – is ever accelerating, having a grip on context and trying to understand an issue from more than one perspective, has never been more important.

For example, how does the West deal with the challenge of a revanchist Russia under Putin?

Central and Eastern European expert, Chris Donnelly believes the crucial point is that the West has lost interest in attempting to understand Russia and Putin. Unlike most of today’s Western rulers, Putin didn’t come of age in a peacetime environment under a rules-based system.

Putin’s heritage is the dog-eat-dog Moscow of the 1990s. He’s a wartime leader with a ‘state of emergency’ strategist’s mindset. Diplomatic niceties and tactical responses simply don’t wash with him. As President, Putin is also uniquely positioned to perpetuate the context that suits him best. His military excursions alarm the West but reflect his leadership style and boost his domestic popularity.

This idea of creating new contexts for themselves is something that all post-Communist Eastern bloc states have had to do too – to find a new identity when for so long virtue had lain in opposition to the Soviet Union.

Walking a tightrope

Context isn’t everything but it does matter. It’s a tightrope walk – reconciling the essence of what you want to say with an understanding of the various settings and circumstances that your messages may find themselves in.

It’s the connective tissue that binds words, voice, tone and means of communication together, and contributes its own meaning to the mix. Be mindful of what you can control and let go what you can’t. And remember the words of the poet, Sylvia Plath:

“Once a poem is made available to the public the right of interpretation belongs to the reader.”

This post was originally published in October 2016 and has been updated.

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